Social media has taken a significant role in the marketing and operation of businesses in the digital age. This influence has been so profound that it has produced an entirely new type of marketing job in the form of a social media marketing specialist. Before hiring anyone to manage the social media for your company, it is important to have a basic understanding of the impact each social media community can have on your marketing efforts. In terms of Facebook for business, the key is to engage customers so that you remain at “top of mind” when the time comes to use your service.
Facebook is more about Branding and Customer Retention, Not Acquisition
It is important to understand when establishing a Facebook presence what your goals are. As any experienced social media marketing specialist can explain, each outlet has different uses in the marketing world, and Facebook is no exception. Many times, people think that if they set up a Facebook account for their company they will magically start getting likes, and their brand will simply explode due to all of the extra exposure. This is unrealistic.
Though Facebook will occasionally lead a customer to your company, and can be quite effective in that regard for certain industries, the simple fact is that the platform is not intended for businesses. However, Facebook can work as a great tool to keep your business on your customers’ radar. By regularly posting updates, your product or service can stay fresh in peoples’ minds.
Your Only Expense is Time
Though there is the option to purchase Facebook ads, which can be very effective, the cornerstone of a successful Facebook marketing strategy does not require any paid advertising. The real keys to success are simple: keep a consistent voice and remain true to your brand, regularly make posts, and engage with customers. If your business is small, you may even be able to devote enough time each day to do this yourself. If you can afford it, you can hire a company to monitor your account and keep your content fresh.
Ultimately, the key to success on Facebook is the same as any other marketing program. You need your message to stay in front of customers, and let them know that your value. By establishing this connection, you can help ensure that your business comes to mind when they need your service.