Want a real human being to talk to when seeking out customer service online? How do you know you’re not chatting with a bot? Wouldn’t it be nice if you could actually see the customer service agent you are chatting with online? Well, you may get just that. According to a recent PR Newswire release, Vee24 is launching veedesk,
“a system that is set to fundamentally change the way in which customers shop online. Customers browsing websites will, for the first time, be able to both see and talk to a customer service assistant in real-time, to ask questions, discuss products, and request help with form filling and the checkout process. A ‘vee-assistant’ can be available 24/7 and can offer the same kind of personal service found on the high street, but from the convenience of a website.”
The service is already being used by Lexus Germany and I can see how it could catch on for other brands. Knowing that my customer service rep has real flesh is somewhat comforting to me.